Security & Privacy Policy
Protecting Your Digital Life
At Fiber Services Network Pvt Limited, we understand that your privacy and security are paramount. As a leading Internet Service Provider in Tando Muhammad Khan, we are committed to protecting your personal information and ensuring your online activities remain secure and private.
Information Collection & Use
We collect information necessary to provide our services, including:
- Contact information (name, address, phone number, email)
- Service registration and billing information
- Payment and transaction details
- Technical information for network management (IP addresses)
We use this information solely to provide, bill, and support our services. We do not sell, trade, or rent your personal information to others.
Data Protection Measures
Our security measures include:
- Industry-standard encryption for data transmission
- Secure data storage with access controls
- Regular security audits and updates
- Employee training on privacy practices
- Physical security of our facilities
Network Security
As an ISP, we implement multiple layers of network security:
- Advanced firewall protection across our network
- Intrusion detection and prevention systems
- DDoS mitigation technologies
- Secure DNS services
- Regular network monitoring and maintenance
Your Privacy Rights
You have the right to:
- Access your personal information held by us
- Correct inaccuracies in your personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing under certain circumstances
Children's Privacy Protection
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Provide a better user experience
- Analyze site traffic and usage patterns
- Personalize content and services
You can configure your browser to refuse all or some cookies, though this may affect site functionality.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically:
- Service records: 7 years for billing purposes
- Technical logs: 1 year for security purposes
- Session data: Deleted immediately after session ends
Third-Party Services
When we use third-party services for operations:
- We ensure they meet our security standards
- We maintain contracts requiring appropriate security measures
- We monitor their compliance with data protection requirements
Security Incident Response
In the event of a security breach:
- We will assess the scope and impact immediately
- Appropriate authorities will be notified as required by law
- Affected customers will be informed without undue delay
- We will take corrective actions to prevent recurrence
Network Neutrality & Data Management
Our network management practices include:
- Transparent traffic management policies
- No blocking, throttling, or paid prioritization of lawful content
- Reasonable network management to ensure service quality
- Compliance with regulatory requirements
Access to Your Information
To request access to, or correction of, your personal information, please contact us at:
- Email: info@fiberservices.net.pk
- Phone: 0314 499 0052
- Address: Head Office, First Floor No. 1, Near Bank Al Habib, Phulile Road, Tando Muhammad Khan
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last updated: December 2025